FAQ

frequently asked questions
Most frequently asked questions
Your questions - our answers
We tried to save your time by answering the most frequently asked questions. If you still have questions please don't hesitate to ask, we are always happy to communicate with you.
Question:
When do clients pay?
Answer:
Clients pay only after they receive clean carpets.
Question:
Do you clean wool carpets?
Answer:
We clean all types of carpets. However, we can't clean and wash ripped carpets due to automatic cleaning process.
Question:
How do you dry your carpets?
Answer:
A carpet is placed into a special spinning machine after all washing procedures. The spinning process happens pretty much like in conventional washing machine. The carpet becomes dry by 90-95 %. After that all carpets get dried in a special closed room, which is equipped with exhaust ventilation system. The air temperature is adjusted to ensure perfect drying of the carpet.
Question:
My carpet is very old and ripped on one side. Do you clean carpets in that condition?
Answer:
Since we have fully automated line of washing we can't get it cleaned. They can get ripped even
more badly.
Use this form if you have other questions